Returns and Refunds Policy
Thank you for shopping at THE HOUSE OF THE TAILOR OF GLOUCESTER LIMITED. We want to ensure that you have a satisfying shopping experience with us. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item needs to have the receipt or proof of purchase.
Please note that certain items are exempt from being returned. These include:
- Perishable goods, such as food, flowers, newspapers, or magazines.
- Personalised or custom-made items.
- Intimate or sanitary goods, such as underwear, swimwear, or cosmetics (if the seal is broken).
- Hazardous materials, flammable liquids, or gases.
- Downloadable software products.
- Gift cards.
Returns Process
To initiate a return, please follow these steps:
- Contact our customer support team at info@tailor-of-gloucester.org.uk to inform us about your intention to return the item.
- Pack the item securely and include the original packing slip or receipt.
- Ship the item to the address provided by our customer support team.
You are responsible for the shipping costs associated with the return unless the item is damaged, defective, or if we sent you the wrong product.
Refunds
Once we receive your returned item, our team will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to be credited back to your account may vary depending on your payment provider’s policies.
Late or Missing Refunds
If you haven’t received a refund within a reasonable period, please double-check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at [your customer support email].
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the returns process, and then place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@tailor-of-gloucester.org.uk. We will work with you to arrange a return or replacement as needed.
Contact Us
If you have any questions regarding our Returns and Refunds Policy, please contact our customer support team at info@tailor-of-gloucester.org.uk or call 01452 422856.